Rhonda S Ehz
map-marker New York, New York

INeed to update my account info

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I got a new phone and downloaded the app. I was able to access an account using email sky1031@***.com but my music was not there and no $ balance available. I am wondering if the account I was using, is linked to an old email that I no longer have access to sky6@***.net. Your help in resolving this would be greatly appreciated. Thank you, Rhonda S.
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Pros:
  • But is affordable
  • I dont have to purchase complete albums
Cons:
  • No phone for customer service

Preferred solution: I want access to my music or to cancel.

User's recommendation: I love emusic. It has helped me discover new genres iof music that I would not have explored because of cost. I can download a single song or a whole album.

Anonymous
map-marker Detroit, Michigan

Need to update my account info

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Noone contacted me I'm getting really pissed I've been trying for 2 was now and no response calling the bbb today
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User's recommendation: Don't use them they don't give a flip about their customers

Robert J Naj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Missing music Credits again

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trouble with playback and music purchased.
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Loss:
$20
Cons:
  • Deliver paid product

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Corpus Christi, Texas

Billing

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No one from the music has contacted me there are completely ignoring me and they don't care about my concerns. I will be making sure to let everyone I communicate with to never use this service. Because they don't care about their customers they don't care about the quality of their product. It is absolutely disgusting. One of the most unprofessional companies I've ever dealt with in my life.
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Preferred solution: Price reduction

User's recommendation: Don't use their service.

Carl T Hhw

You people are commiting fraud and i am pressing charges u have been take my mo ey over a year

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This company us a fraud and untrustworthy worty
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Loss:
$300

Preferred solution: Full refund

User's recommendation: Do not join it's a scam once you join no main stream artist everything is cover no once answers text or calls cancellation is almost impossible

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

No communication and emails are not helping

Emusic - No communication and emails are not helping
It doesn’t matter what email are use or contact you guys for him I want my money reimbursed here is a picture of the money you guys took out I don’t like them I don’t like your guises thing I don’t want to speak over emails no more I’ve been doing it for the past two weeks nothing is getting resolved I’d like for somebody to call me back at 607-346-**** if this does not get resolved I will go legal
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Ringo Tnd
map-marker Worcester, Massachusetts

Email problem

I’ve talk to 2030 different emails and my problem has not been resolved I was charge money for an account that was canceled within 48 hours for free trial. OK I’m tired of hearing the same question from three different emailsAnd on top of that it’s been a week it’s been a week two weeks going on two weeks OK I keep on getting the *** emails sent back-and-forth the same request because I’m emailing from my iCloud instead of my Gmail it’s me it’s Anthony Nieves I confirm my email you guys took the money out of my account that was fine but now I want my money reimbursed and there’s an issue OK I want to can’t I want to cancel my account which has not been done yet still I’d like to cancel the account I’d like my money reimbursed and I’d like somebody to call me on the support line instead of email because my problem has not been resolved and it’s been 2weeks
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Elad Bpm

Beware !

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I signed up based on offered content. No more than a week to my subscription and without any notice, about 90% of their offered content was taken down and made unavailable. I contacted them to cancel my subscription, but they wouldn't do it. So they lure me in with promises, but once the payment goes through they don't deliver and keep your money. After Googling, I also saw that labels complained that Emusic hasn't paid them.
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Loss:
$130
Cons:
  • Thieving
  • No help nor hold per my need
  • Dishonesty
Reason of review:
Problem with delivery

Preferred solution: Full refund

Rue Vxt

Cancel my subscription

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I waited on the phone and nobody answered. I’ve been charged a service for over a year and I’ve never used it.
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Mataya Fuz

Charges question

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Emusic - Charges question

NO response. I have a billing question. Please call me at #314-576-****. I'm handicapped and have difficulty typing. I have several questions regarding my account and need to speak with a human being.

Thanks in advance for a prompt response.

Scott Laytham

NO response. I have a billing question. Please call me at #314-576-****. I'm handicapped and have difficulty typing. I have several questions regarding my account and need to speak with a human being.

Thanks in advance for a prompt response.

Scott Laytham

NO response. I have a billing question. Please call me at #314-576-****. I'm handicapped and have difficulty typing. I have several questions regarding my account and need to speak with a human being.

Thanks in advance for a prompt response.

Scott Laytham

View full review
Loss:
$100
Pros:
  • Refunded my credits
Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

Nichols Pbf

Cancel my reoccurring charge

I am being charged 12.99 and I do not want the service. I have never used it but I must have forgotten about signing up for this and need to be released.
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Shann Urk

Cancel subdcription

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He didn't answer the phone I want my money back I want to cancel my subscription
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Reason of review:
Poor customer service
Issa Vwt

Ridiculous

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I have called numerous times to have this cancelled and nobody has did it for me, kinda getting mad. I want it cancelled and refunded for this month. I have called sooo many times. This is ridiculous
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Reason of review:
Return, Exchange or Cancellation Policy
Alivea Jse

Actually quite pleasant.

Free songs and downloads cards question.
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Waneta Und

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancelling my account

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I signed up. They didnt have the music I was looking for. I have tried cancelling my account, but to no avail. In order to cancel you have to hit the contact us link, which takes me to a blank page. I have been trying to cancel since July 2017.
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Ilean Spc

Awful

I want to cancel my account
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